Frequently Asked Questions

What is the HotPause Health marketplace?

The HotPause Health marketplace is a curated hub that features products, programs, and solutions designed to support women through perimenopause and menopause. Consider us your one-stop-shop for all your peri/menopause needs…plus some humor along the way, because a girl’s got to laugh. In addition to products and programs, we also believe that having access to quality medical care is paramount for women navigating perimenopause and menopause. This is why we created the nation’s largest, most comprehensive directory of menopause-certified practitioners and other professionals whom our community has recommended. Check out our Provider Directory here.

How do you choose the products you carry?

We carefully curate products based on quality, relevance, and alignment with our commitment to evidence-based menopause support. Learn more about our HotPause Health product evaluation process here.

Can I buy products from multiple brands in one order?

Yes! You can shop products from multiple brands in a single order, though they may ship separately depending on the brand.

Do you offer medical advice?

No. HotPause Health provides educational information and curated product recommendations, but we do not provide personal medical advice. Always check with your healthcare provider before making any healthcare decisions or using products that may impact your wellbeing. Please see our Terms of Use for more information about our Medical Disclaimer.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with order and tracking information.

How long will shipping take?

HotPause Health currently ships to the US only. Shipping times vary by brand and product. Estimated delivery timing will be provided at checkout or in your order confirmation.

Do products ship together?

Not always. Because products may come from different brand partners, your order may arrive in separate shipments.

What is your return policy?

Return policies vary by product or brand. You can review return details on the product page or contact us for help with a specific order. Please visit our Returns & Refunds policy page for more information.

What else can I find on HotPause Health besides products?

HotPause Health also offers educational articles, resources, recipes, and a directory of menopause-informed providers to support women through perimenopause and menopause.

Do you only sell peri/menopause-specific products?

We focus on products that support women in peri/menopause, including solutions for concerns, wellness, intimacy, sleep, skin, and overall well-being.

What should I do if there’s a problem with my order?

If something arrives damaged, incorrect, or missing, contact us as soon as possible and we’ll help make it right.